Monday, November 22, 2010

FAQ for Customers

Who created my product?

One of our talented artisans created your product! To find a list of artisan bios, visit The Artists tab located at Also, a bio of your artisan is written in the product description on the website and will be written on a card along with your purchase. Our artisans are survivors of domestic and sexual abuse as well as donation artisans whose work was donated to the site to help us further our mission.

How will my product be packaged?

Your product will be packaged with recycled packaging whenever possible. With the help of volunteers, we create mailers, gift tags, and other packaging material using repurposed sewing patterns, ribbon, stamps, and greeting cards. Your product will be packaged with care. Included with your product are an artisan bio card, a domestic violence facts card, and an invoice (unless product requested to be sent as gift).

If my item is backordered or made-to-order, when will I receive it?

The shipment of your product from Uncovered Artistry may take up to two weeks. Here’s what happens: we purchase the unique item from the artisan who creates the piece and ships it to us. We quality-check the product, package it, and ship it to you. We attempt to inform you of the status of your product as often as possible.

How much are shipping charges?

We ship by weight. Orders weighing 0-1lb will be charged $2.50. Any order weighing above that amount will be charged $4.50.

Can I ship my product directly to a friend as a gift?

We would love to send your product directly to a friend. During checkout, request that your item be sent as a gift. We will include a gift tag with the recipient’s name, an artisan bio card and domestic violence facts card. We will not include a paper copy of the invoice with a gift purchase.

What should I do if I’ve made an order but closed out of my browser before paying via PayPal?

You have two options. You may either add the items back into your cart (which will now be empty) and continue from there (UA will not charge you twice; we will simply cancel the first order) or you may contact us and we will send you a PayPal invoice for the amount of your order.

Can I pay with a credit card?

Yes. Currently, Uncovered Artistry only accepts payments via, which allows you to pay with a credit or debit card.

How do I pay with PayPal?

Once you have checked out and clicked “Place Order” you will be brought to this screen:

If you have a PayPal account, login now. If you do not have a PayPal account, you may “Pay with debit or credit card.”

How long do I have before I must pay for my order?

All orders must be paid for within 3 business days or else order will be canceled. We will do our best to contact you before we cancel your order.

How do I receive a refund?

Contact us a uncoveredartistry[at!] to request a refund. We will send you a refund via Paypal.

Can I return my item?

If the product you received was broken during transport, you may acquire a full refund including shipping costs. Contact Uncovered Artistry at uncoveredartistry[at!], and we will send you a refund via Paypal.

If you are returning product for any other reason, you may return it within 14 days from your purchase date. After this time, we cannot accept returns for any reason. If you are returning a product for any other reason than breakage during transport, you are required to pay for shipment back to Uncovered Artistry. Contact Uncovered Artistry at uncoveredartistry[at!], and we will send you a refund, including original shipping costs, via Paypal once we have received the returned item. Ship your returns to: Uncovered Artistry Boutique PO BOX 503 Hampton Falls NH 03844

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